BS - (resolved)

[Bokononist]

Originally Posted by ATAG_Snapper

A simple "Here ya go" from Disastersoft would've bought them incredible good will. Sure, they're under no obligation to replace a lost product, so they didn't. Good for them. But it's already cost them more than the 5 minutes it would take to pull up an account, verify the purchase, and simply send a link to download.

Yes, I've got "Wick vs Dundas"; it's an excellent product. But I'm done with future purchases from them. They clearly have enough customers as it is.

Yes indeed, I think they've lost more revenue in lost sales due to this little episode than they ever would from offering repeat downloads for legitimate customers. Shame really as I was intending to buy this myself.
Not to mention reproducing the ops email to try to defend themselves.
Poor show all round.