BS - (resolved)

[svend]

Originally Posted by zapatista

no of course you shouldnt go and buy it again

as their representative posting here claims, if you send them your detailed information with purchase info they will be able to help you

if they dont, make sure you post it here and on other flightsim forums to warn other potential customers to stay away from their products. and if they dont resolve this quickly and efficiently, give some blunt feedback at online retailers where they sell their products to warn other people, like at http://www.amazon.de/Fliegerasse-Hel.../dp/B0053EO6VC (scroll to the bottom of the page where people can post feedback)

providing "game downloads' online has a huge cost advantage for the creators of these products, by very significantly reducing production and distribution costs (as well as removing the middle man commissions). the least they can do is have some decent customer service that addresses potential issues with that distribution medium that is otherwise so advantageous for them (and good documentation, and maybe a good installer program that maybe even automates the making of a backup ?).

I just mailed them attached the order number info (the mail I received from them when ordering). I was very polite - so lets se what happen

[Flanker35M]

S!

Hmm..I always save my receipts from ANY online purchase. With PayPal it is even easier. Never had problems with any company. Backing up your stuff should be a BASIC thing to do..really. And the right way to deal with an issue is NOT come to a forum not even related to the company in question but contacting directly the company with all details required. Makes life much easier for both sides.

[Madfish]

Originally Posted by desastersoft

Gentlemen!

At first the customer is responcable for his software to save it or put it on a place where he can find it. We made redownloads a hundred times, because of some customers forget where they put there downloads in!

So you DO offer re-downloads but only to a chosen few? Probably some friends of yours? Great business attitude.

So, this is NOT our Job! This costs Time and money. Download Traffic is not for free here. We pay for it.

Traffic costs you nothing if you're using an even semi-acceptable provider. You're offering a niche product here and I doubt you'll ever even break the traffic limits of even shared or value hosting. Everyone who's working with websites will laugh at you if you're posting such rubbish pulicly.

At second: Without any information than an E-Mail, we cannot veryfy a customer. The minimum to recover is the Bill. There are the informations in.

He stated he sent you an e-mail saying that he had a receipt. Instead of NOT replying it is YOUR JOB to at least reply and provide instructions. For guys who can't even set up a proper website and downloads you're demanding a lot of your customers who might not be as computer savvy to begin with.

Every customer, who sended us full informations had ever get a redownload. But an E-Mail with:

"How do I redownload Fighter Aces! Helmut Wick vs. J. C. Dundas ? I had to format my computer thanks.

RIPOFF!!!!!!!!!!!!!!!!
"

is not enough! Sorry, that´s Kindergarten Language.

You ignored his other e-mails. And EVEN IF that was his first mail: I can understand the frustration of a customer when trying to find out for hours where to re-download the campaign.

First of all it's rude to post e-mail content and in some cases even violates law.
Secondly you can't blame the customer for reacting in a bad manner if you put up a bad service to begin with. Work on your flaws first - you're not the customer here.

Cheers
Thomas

I assume that's irony, considering the service you usually seem to deliver...

Ever heard of "Kunde ist König"? I cannot believe you're living in the same country as I do. If we'd put up such a service we'd go bankrupt within a day.

[desastersoft]

Originally Posted by Madfish

So you DO offer re-downloads but only to a chosen few? Probably some friends of yours? Great business attitude.

Traffic costs you nothing if you're using an even semi-acceptable provider. You're offering a niche product here and I doubt you'll ever even break the traffic limits of even shared or value hosting. Everyone who's working with websites will laugh at you if you're posting such rubbish pulicly.

He stated he sent you an e-mail saying that he had a receipt. Instead of NOT replying it is YOUR JOB to at least reply and provide instructions. For guys who can't even set up a proper website and downloads you're demanding a lot of your customers who might not be as computer savvy to begin with.

You ignored his other e-mails. And EVEN IF that was his first mail: I can understand the frustration of a customer when trying to find out for hours where to re-download the campaign.

First of all it's rude to post e-mail content and in some cases even violates law.
Secondly you can't blame the customer for reacting in a bad manner if you put up a bad service to begin with. Work on your flaws first - you're not the customer here.

I assume that's irony, considering the service you usually seem to deliver...

Ever heard of "Kunde ist König"? I cannot believe you're living in the same country as I do. If we'd put up such a service we'd go bankrupt within a day.

Sie mutmaßen ziemlich viel ohne den Sachverhalt auch nur im entferntesten zu kennen. Da Sie ja Deutsch sprechen einmal klipp und klar: Wir bieten keinen Steam Service an. Das bedeutet, das der Kunde ab Auslieferung des Downloads selbst für den Verbleib und Umgang verantwortlich ist. Sollte so ein Service gewünscht werden, sprich die ständige Wiederabrufbarkeit, dann wäre das, genau wie bei Steam und anderen Anbietern, kostenpflichtig. Falls Sie nun argumentieren, Steam würde nichts kosten, so täuschen Sie sich gewaltig. Dieser Service macht bei Steam etwa 30 % der Kosten für die Anbieter aus. Der Kunde zahlt das über den Preis bei Steam mit beim Kauf von Software.
Die Downloads die wir für andere Kunden wieder freigeschaltet haben, waren unmittelbar nach dem Kauf, nicht 4 Monate später.

Gruß
Thomas

[RCAF_FB_Orville]

Truly appalling, and extremely unprofessional conduct. Whilst the OP might have been a little more "diplomatic" with his language and perhaps a little more measured, a supposedly professional outfit should* know how to deal with irate/angry customers correctly and in a temperate manner as a matter of course, and certainly not publish details of what should be private correspondence, and get into a public slinging match.

OT, but nothing surprises me from Mr Thomas "Desastersoft" tbh. This thread here will tell you all about what you are dealing with, and their "interesting" take on History. (pages 15-17).

http://forum.1cpublishing.eu/showthr...ersoft&page=15

A complete wazzik, or as we colloquially refer to them here in the North East, a Doylem. OMG, an infraction (or ban). Don't care. Sick of these Teutonic Knight Revisionist plonker wanabees; who probably bash their Bishops to reruns of the Nuremburg rallies in full ebay acquired Totenkopf replica regalia, (shooting their load to the strains of Wagner and "Hitlers greatest speeches") and are essentially skidmarks upon the Y-Fronts of Humanity.

Yes, its 'only a game' of course, agreed absolutely ( I love flying blue) and thats the way it should be.....but when people use these things to push agendas which are completely divorced from reality, have nothing whatsoever to do with the game, and are blatant lies it tends to get my goat. AndyJWest (now banned) was absolutely right, and I salute him.

Anyway, back OT.....yes, disgraceful conduct but not surprising in the least. I bought all of Desastersofts IL2 stuff (which to be fair were excellent), but will never buy a single thing from them again on principle. The price point alone was a joke initially (unless its now went down), and now they are crying about their costs and overheads (LOL!) and thinking people were born yesterday.

No, I don't want to (and won't) discuss what was mentioned before, just making a point of why I don't think very much of the bloke (understatement of the century), and this appalling conduct just reaffirms that view.

Hilarious. I'm probably 'off on holiday' now lol...but the Truth has Many Martyrs (no justice in this world ). Never mind, eh.

[addman]

It's quite simple, give the customer what he wants before you lose even more potential customers. The more you try to argue the more you lose. Incredible.

[svend]

Backup is easy, but as we are humans we can forget Even a backup or two will not garanti anything - backup on external HDD no garanti, backup on USB no garanti (it can be stolen you can loose it, HDD crash).

It`s not Thomas fault that I didnt remember to backup and it`s not his fault eigher if my backup media crashes. I will say though that it`s always an good idea to help out customers if they provide him with order info - a 2nd chance so to speak

I dont know if he will reply to my mail with a good solution - we have to see (he got my order mail and that should be enough).

[banned]

Originally Posted by desastersoft

Sie mutmaßen ziemlich viel ohne den Sachverhalt auch nur im entferntesten zu kennen. Da Sie ja Deutsch sprechen einmal klipp und klar: Wir bieten keinen Steam Service an. Das bedeutet, das der Kunde ab Auslieferung des Downloads selbst für den Verbleib und Umgang verantwortlich ist. Sollte so ein Service gewünscht werden, sprich die ständige Wiederabrufbarkeit, dann wäre das, genau wie bei Steam und anderen Anbietern, kostenpflichtig. Falls Sie nun argumentieren, Steam würde nichts kosten, so täuschen Sie sich gewaltig. Dieser Service macht bei Steam etwa 30 % der Kosten für die Anbieter aus. Der Kunde zahlt das über den Preis bei Steam mit beim Kauf von Software.
Die Downloads die wir für andere Kunden wieder freigeschaltet haben, waren unmittelbar nach dem Kauf, nicht 4 Monate später.

Gruß
Thomas

*You suspect a good deal without knowing the facts even remotely. Since you speak German again loud and clear We do not provide steam to service. This means that the customer after delivery of the download, even for the retention and handling charge. If such a service is desired, ie the constant Wiederabrufbarkeit, that would be, just like on Steam and other providers charge. If you argue now that Steam would cost nothing, you are mistaken enormous. This service makes on Steam for about 30% of the cost of the supplier. The customer pays the price on Steam with the purchase of software. The downloads that we have released to other customers again were immediately after the purchase, not 4 months later.
* *

[banned]

Wow, was about to purchase the 'Disastersoft' stuff. No way now. Pretty poor customer service. I've messed up different downloads in the past and never been charged again.
Wonder what their profit margin is?
Anyway, no purchase from me. My little protest.

[Matt255]

I wonder what people did back in the day when there were no digital download services like Steam around and people bought a CD/DVD and lost it then.

Or even with those games on floppy discs, long before the Internet was used to complain about everything.

I'll probably lose my car now and sue the manufacturer.