BS - (resolved)

[Madfish]

Originally Posted by desastersoft

Gentlemen!

At first the customer is responcable for his software to save it or put it on a place where he can find it. We made redownloads a hundred times, because of some customers forget where they put there downloads in!

So you DO offer re-downloads but only to a chosen few? Probably some friends of yours? Great business attitude.

So, this is NOT our Job! This costs Time and money. Download Traffic is not for free here. We pay for it.

Traffic costs you nothing if you're using an even semi-acceptable provider. You're offering a niche product here and I doubt you'll ever even break the traffic limits of even shared or value hosting. Everyone who's working with websites will laugh at you if you're posting such rubbish pulicly.

At second: Without any information than an E-Mail, we cannot veryfy a customer. The minimum to recover is the Bill. There are the informations in.

He stated he sent you an e-mail saying that he had a receipt. Instead of NOT replying it is YOUR JOB to at least reply and provide instructions. For guys who can't even set up a proper website and downloads you're demanding a lot of your customers who might not be as computer savvy to begin with.

Every customer, who sended us full informations had ever get a redownload. But an E-Mail with:

"How do I redownload Fighter Aces! Helmut Wick vs. J. C. Dundas ? I had to format my computer thanks.

RIPOFF!!!!!!!!!!!!!!!!
"

is not enough! Sorry, that´s Kindergarten Language.

You ignored his other e-mails. And EVEN IF that was his first mail: I can understand the frustration of a customer when trying to find out for hours where to re-download the campaign.

First of all it's rude to post e-mail content and in some cases even violates law.
Secondly you can't blame the customer for reacting in a bad manner if you put up a bad service to begin with. Work on your flaws first - you're not the customer here.

Cheers
Thomas

I assume that's irony, considering the service you usually seem to deliver...

Ever heard of "Kunde ist König"? I cannot believe you're living in the same country as I do. If we'd put up such a service we'd go bankrupt within a day.