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You are kidding right? Do you even know anything about game distribution? 30% of what? Costs for the publishers? Nonsense. 25% at max and I already am an enemy of steam because that's WAY too much for the service.
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30% of the final price on Steam.
You say: Valve, please put it on your shop for 49.99 EUR.
Valve says: OK, we keep 30% from that for ourself.
(that's how it read it is usually being done, doesn't have to be correct, i'm sure publishers can discuss that with Valve)
Wether or not that's too much is not yours to decide i'm afraid. If the publishers and Steam are happy with that, they can do it.
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What's even more scary: all this rubbish you're saying isn't even part of your TOS (AGB). I couldn't even find any TOS on english either although your shop clearly has an english frontend for international customers AND you ship to them.
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Not even Amazon.de has English TOS, crazy isn't it ...
It's also not part of the AGB that people can expect to download as often as they want (atleast i can't find it). So i don't think translating it to English would've helped.
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Or do you expect them to crawl through your german (and useless) AGB with a translator?
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Well, they could ask if they are unsure? Send an email etc.
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Those who give the old " if you lost your CD back in the day could you just go in and get a new one for free"
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OK, i guess that would be me, so here it comes:
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... this is the day of digital downloads and all the benefits that it brings, including but definitely not limited to being able to download another copy if something happened to your copy...
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I don't think the benefit of "digital downloads" (or digital distribution) has been written in stone anywhere. Not even on Wikipedia.
For me, it is that you can download it immediately after payment (usually) and don't have to wait for the DVD to arrive and you don't have to put a DVD in every time you want to play and that it's often cheaper that way. Overall, i find it more comfortable to use.
Not that you just pay once and don't have to pay attention to anything, because the developer/publisher/supplier will do that for you for free for a lifetime.