BS - (resolved)

[addman]

Originally Posted by ATAG_Snapper

A simple "Here ya go" from Disastersoft would've bought them incredible good will. Sure, they're under no obligation to replace a lost product, so they didn't. Good for them. But it's already cost them more than the 5 minutes it would take to pull up an account, verify the purchase, and simply send a link to download.

Yes, I've got "Wick vs Dundas"; it's an excellent product. But I'm done with future purchases from them. They clearly have enough customers as it is.

Exactly what I meant! Sometimes you have to think a step ahead when dealing with customers. Good that this whole thing was revealed though because I won't buy jack from them.