Quote:
Originally Posted by Madfish
So you DO offer re-downloads but only to a chosen few? Probably some friends of yours? Great business attitude.
Traffic costs you nothing if you're using an even semi-acceptable provider. You're offering a niche product here and I doubt you'll ever even break the traffic limits of even shared or value hosting. Everyone who's working with websites will laugh at you if you're posting such rubbish pulicly.
He stated he sent you an e-mail saying that he had a receipt. Instead of NOT replying it is YOUR JOB to at least reply and provide instructions. For guys who can't even set up a proper website and downloads you're demanding a lot of your customers who might not be as computer savvy to begin with. 
You ignored his other e-mails. And EVEN IF that was his first mail: I can understand the frustration of a customer when trying to find out for hours where to re-download the campaign.
First of all it's rude to post e-mail content and in some cases even violates law.
Secondly you can't blame the customer for reacting in a bad manner if you put up a bad service to begin with. Work on your flaws first - you're not the customer here.
I assume that's irony, considering the service you usually seem to deliver...
Ever heard of "Kunde ist König"? I cannot believe you're living in the same country as I do. If we'd put up such a service we'd go bankrupt within a day. |
Sie mutmaßen ziemlich viel ohne den Sachverhalt auch nur im entferntesten zu kennen. Da Sie ja Deutsch sprechen einmal klipp und klar: Wir bieten keinen Steam Service an. Das bedeutet, das der Kunde ab Auslieferung des Downloads selbst für den Verbleib und Umgang verantwortlich ist. Sollte so ein Service gewünscht werden, sprich die ständige Wiederabrufbarkeit, dann wäre das, genau wie bei Steam und anderen Anbietern, kostenpflichtig. Falls Sie nun argumentieren, Steam würde nichts kosten, so täuschen Sie sich gewaltig. Dieser Service macht bei Steam etwa 30 % der Kosten für die Anbieter aus. Der Kunde zahlt das über den Preis bei Steam mit beim Kauf von Software.
Die Downloads die wir für andere Kunden wieder freigeschaltet haben, waren unmittelbar nach dem Kauf, nicht 4 Monate später.
Gruß
Thomas