Job offer on IL2 project

[swiss]

Originally Posted by FG28_Kodiak

Programmers are much more important, than a community manager for the whiners. For me not worth the money.

Just like the engineer is more important than the salesmanager?

Of course they need programmers to finish the product, but they want to sell the (unfinished)product here and now - this creates a bunch of, say - at best averagely happy customers who seek support.
Where will they go?
Bingo.
What do they find?
A mentality of support (edit: communication) which sure has the potential to be improved.

There is no problem in selling a lemon, but you should make sure your service department is prepared to pet the customers, give them the feeling someone is working on their problems and they are taken for serious.
No, I am not talking about all the guys who spent the past 4 years in this forum . I'm talking about the newbies.