One explanation and we will stop whining

[Rattlehead]

I'm trying to look at this from both sides.

As a customer who would like the game fixed up to 100%, I feel the community is very much entitled to regular feedback regarding this sim. It's got some big issues and few are totally happy with it, so as a customer I think it's only fair that Luthier or someone else redoubles their efforts regarding communication since most people have been begging for it.
In the light of the buggy release I think that is only fair.

Having said that, I do feel that 1c themselves, if they gave a rat's about their customers, could hire a permanent PR guy to pick up the slack. They are a huge firm and MG has just thirteen overworked employees.
So what is 1c's excuse??
As I said before, we are beating the wrong guys over the head.

Looking at it from Luthier's point of view, he was probably thrust into a situation he had no control over (early release) and it was made even worse with Oleg leaving. So he is carrying the whole can now.

Upon release, I seem to remember him posting fairly regularly, and showing a good sense of humour. Aside from patch news, he posted two lengthly posts, one about some imposter that was impersonating him, and another about a former employee who had some not so nice things to say about the game. Then there was the VE Day post too. It shows that he was on the forums, checking things out and talking to us, and not neccessarily only about the patches.

But after receiving torrents of abuse, and let's be clear I am sure we only see a small snippet of it publically on these boards, I sense that the friendliness isn't there anymore. If he's fed up, I can't really blame him. C'mon fellas, some of the abuse has been personal and slanderous and strictly out of order. You know it has.

The problem is, no matter what he says or does, the whinging will not stop. If he posts today about a patch, there will be a ton of questions and even if he answers them, there will be a ton more. If he somehow answers those, there will still be a ton more.
Things he says will be used against him at a later date, so it's a no-win situation really. Hell, maybe the guy has been in meetings all week with 1c bigwigs, we don't know.

Let's see what the next few days bring.

[klem]

Originally Posted by Rattlehead

I'm trying to look at this from both sides. ............

Those are fair points Rattlehead but look at it this way. If Luthier feels he doesn't want to take part in these exchanges and wants to ignore those nasties - which is easy enough - all he has to do is satisfy his customers with a weekly Locked progress thread (locked, like the USA welcome message is) and having told us what is happening, leave us to support, denigrate whinge, whine or praise him in other threads.

I think a major mistake has been not using Locked threads for announcements. He just gets dumped on, drowning his post and turning the thread into a cat fight.

I don't expect him to get involved in the rows and opinions etc. I just want him to tell me, a paid up customer, what is happening to fix my faulty goods and approximately when I can expect the major fixes like the MP sound bug, trees, SLi (?) etc., to be ready. If I don't like what I hear and he can't change it then that's my tough luck but at least I'll know the current situation.