Warning-STEAM message "We've come up empty"

[michelip]

Thanks for the suggestions Fjordmonkey. I'll give it a try.
Regards,
michelip

[Troll2k]

2 days!.That does not seem like good support. You already bought and paid for it and now can not play due to their error.

[Wolf_Rider]

strange they'd ask for photo's of everything else bar a valid receipt

[Troll2k]

What if you d/led it?There is no box.

[von Pilsner]

Originally Posted by Troll2k

What if you d/led it?There is no box.

If you bought it from Steam they will have financial records and it should be no problem... I suspect if you bought it from someone else and activated there they could simply tell you to contact seller for a (new) valid key. Hopefully Steam support will come through and fix this soon.

Imagine the chaos if they regionally locked out copies after USA release!!! (RU version only work in Russia, UK version not work in America, etc...)

[Ataros]

Originally Posted by Troll2k

What if you d/led it?There is no box.

Exactly.

Some internet shops sell CoD cheaper then it costs at Steam. They say they sell a retail copy that they purchase with dealer discount very cheap. When you purchase a game from them they send you a picture of a DVD/box with the reg number.

Some of these shops are legal but some sell stolen numbers. Just a possibility.

[Fjordmonkey]

Originally Posted by Ataros

Exactly.

Some internet shops sell CoD cheaper then it costs at Steam. They say they sell a retail copy that they purchase with dealer discount very cheap. When you purchase a game from them they send you a picture of a DVD/box with the reg number.

Some of these shops are legal but some sell stolen numbers. Just a possibility.

Hence why I've stopped buying boxed products unless it's either a game I really want the boxed edition of (and then only if it's enough goodies in the game to warrant it), or if it's not on Steam. If I have a choice between Steam and boxed for the same price, I ALWAYS go with Steam. Haven't had an issue with it at all, apart from that episode from a couple of years back when a friend of mine gave me his copy of Half Life Orange Box.

[michelip]

I bought it from a reputable games retailer in Australia (E B Games who have been very supportive) and registered it with STEAM within 24 hrs of purchase. Since last post have sent required photos to STEAM another 3 times but they've not even responded. Now (3 days ago) I've written to Ubisoft's General Manager in Australia to advise him of my situation. No reply yet.
Michelip.

[TheEnlightenedFlorist]

http://forums.steamgames.com/forums/....php?t=1840700

Or maybe...

http://www.gamefaqs.com/boards/95955...8212977?page=1

(second post)

[MOG_Hammer]

Originally Posted by michelip

I bought it from a reputable games retailer in Australia (E B Games who have been very supportive) and registered it with STEAM within 24 hrs of purchase. Since last post have sent required photos to STEAM another 3 times but they've not even responded. Now (3 days ago) I've written to Ubisoft's General Manager in Australia to advise him of my situation. No reply yet.
Michelip.

E B Games also buys and sells useds games. You could have ended up getting an already used copy of CoD. Just return there and ask for a legit new copy. SInce it is a boxed version, Steam will ask for proof of purchase. If you still have your receipt, it is the store where you bought the game that should correct the situation