Banning in these forums has been seriously overzealous, I have never been banned from any forum in over twenty years of gaming but have been here, twice. Once for reporting another poster who sought to have others banned just fo the hell of it and becasue he knew he could.
I myself have never used bad language or made any personal attack on any forum, never mind here, where I have made a number of posts HELPING others overcome their problems with the title. However, as a paying customer I have a right to say that I am unhappy with a product.
Banning people who complain and brandishing them trolls and even claiming they have not purchased the title is childish and counterproductive.
As a developer, you need to have broader shoulders and accept there are problems and that people are going to complain about them. If not here, elsewhere, and with considerably more vitriol having been banned on the official forums, particularly when they were posting within the tos, laid down as the rules of the forum. Frankly, the mod responsible for the majority of these bans is out of his depth; banning customers, who have PAID for your product, is never the way to go, unless they are downright hostile and abusive, then a ban is clearly warranted.
It was not our decision to release the title as is, and sticking ones head in the sand will NOT make complaints, bad reviews, or problems go away, it will just make them worse. It will do no more than aggravate and enflame customers who sought to support your product with their own money.
We are not responsible for this games problems, we are just reacting to them.
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04-07-2011, 02:55 PM
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