Activation problem !

[matsher]

Okay guys, I have sent another message to Solid Shield from their official
contact page on their website, maybe it will have more luck. I have put
a copy of the message here so you can read what I wrote. If the chaps
from marketing read a mail like this they will likely shit their pants and chase
the support guys. Even tone and polite phrasing is normally far more scary
than a guy ranting and swearing in CAPITOLS. Let see if we can get any joy from them.


Heading: Bad Service - No response

Hi there,

I sent you a support mail concerning Activation limit exceeded messages for IL2- Cliffs of Dover.

I haven't installed it into more than 1pc but have upgraded parts to help run this "resource hungry" Sim.
You haven't replied or even sent a message to say you have received the mail. I am pretty peeved with the whole scenario and your lack of customer interaction and NO PHYSICAL contact points makes your brand look like a fly by night garage operation.

On the forums some kind people sent me your support mail address and some info you released concerning the new IL2... You make it sound so easy to address client issues but the real world fact is that you want to hide behind your website and either don't want to or are not able to respond with any amount of end-user satisfaction.

This is frustrating as all hell and a slap in the face to people who legitimately buy software and are not at liberty to use it. Your software cannot tell the difference between a hardware upgrade and a wholly different machine.

Please can you respond to this... My second attempt to contact you. I would appreciate the service and it would go a long way to reducing my anxiety around... What has so far been an extremely expensive process both materially and emotionally.

You can contact me at my address above or call me on (No. Removed) or skype me NAME: (Removed)... Hell you can even use smoke signals for all I care, just please respond so we can get this issue resolved.

I would like: My activations "restocked" AND a way to not get into this needless situation again.

Many Many people are going to be upgrading their PCs in the coming weeks to be able to run this sim, It is my hope to tell them all when they are on the forums baying for blood that the kind people at Solid Shield sorted me out swiftly, easily and with no fuss...

Please give me a reason to like you.