BS - (resolved)

[svend]

Just an quick update from me For you who have read through all these pages will know Im one of the customers, who did not manage to make an backup in time. This morning I got an mail from Thomas, with instructions on how to download the software again and do appreciate the help they provided.

As I have said previously. There are no reason not to order from them (it`s a damn good campaign) and! If you contact them in a good manner and explain to them, the chance for a positive solution are there. So! Thx alot Thomas for your help, appreciate it. To be fair to the community a big thx from me It`s no secret that bringing issues like this up on these forums, could and can have an effect on the out come So! Thx

[CaptainDoggles]

Originally Posted by svend

Just an quick update from me For you who have read through all these pages will know Im one of the customers, who did not manage to make an backup in time. This morning I got an mail from Thomas, with instructions on how to download the software again and do appreciate the help they provided.

As I have said previously. There are no reason not to order from them (it`s a damn good campaign) and! If you contact them in a good manner and explain to them, the chance for a positive solution are there. So! Thx alot Thomas for your help, appreciate it. To be fair to the community a big thx from me It`s no secret that bringing issues like this up on these forums, could and can have an effect on the out come So! Thx

Glad you got your campaign.

It's sad that these people had to be called out in public before they'd understand why customer service is important.

[FS~Phat]

I knew they would come through which is why I left the thread untouched.
Now you know they do value their customers and they will try help where it can be justified in a polite manner, I see no reason to leave this open to further trashing.

The customer issue was dealt with. Thanks guys please keep up the good work. We eagerly await your english translation of the channel campaign!