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IL-2 Sturmovik: Cliffs of Dover Latest instalment in the acclaimed IL-2 Sturmovik series from award-winning developer Maddox Games.

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Old 08-17-2012, 07:28 PM
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CaptainDoggles CaptainDoggles is offline
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Quote:
Originally Posted by drifter11 View Post
E-mail I received this morning ... lesson learned You cannot re-download it. Also you cannot re-order a CD/DVD if you lost it. Save your Software!



Cheers

Thomas
That's f*cking bull that they won't give you another download.

Go pirate their stupid campaign. You paid for it legitimately. It doesn't cost them anything to send you another copy. What a joke.

Last edited by CaptainDoggles; 08-17-2012 at 07:44 PM.
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Old 08-17-2012, 07:51 PM
skouras skouras is offline
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already have save my copy
i knew that if something goes wrong im not would able to recover it
however this is not a solution
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Old 08-17-2012, 08:08 PM
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I would expect a rapid change of mind shortly.
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Old 08-17-2012, 08:45 PM
drifter11 drifter11 is offline
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Sent them a e-mail saying I have a receipt for the download no reply back to playing silent hunter 5 for me.....
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Old 08-17-2012, 08:50 PM
Madfish Madfish is offline
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Wasn't the company name desastersoft? Seriously, what a joke.
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Old 08-17-2012, 08:59 PM
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desastersoft
Is this forum member the same "desastersoft"?
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Old 08-17-2012, 09:30 PM
Steuben Steuben is offline
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If i buy a DVD Version of a game here in germany! Lets say the desastersoft addon! Can i go back to the store and demand a replacement of the DVD? Certainly not! Same if i download it! Deal with it! Its not the fault of desastersoft if you loose the software! Its your fault!
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Old 08-18-2012, 03:47 AM
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zapatista zapatista is offline
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Originally Posted by drifter11 View Post
Sent them a e-mail saying I have a receipt for the download no reply back to playing silent hunter 5 for me.....
thx for the warning

i intended to get one of their campaigns as an addon for CoD (now that i can run it since the last beta patch), but i wont buy it now !

if we buy a game on cd/dvd, and we loose the dvd or damage it, i can understand a company not having to replace it because we actually had "the goods" and lost them or damaged them. its a straight forward issue (yet a few companies/stores will still do it, if you have proof of purchase etc...)

but for an internet download of a program that is sitting on a pc made of unreliable hardware and very temperamental OS software that is prone to become corrupted/damaged/crashed (or even stop functioning if you replace some hardware elements), its absurd and very bad business practice of them to not assist you and allow 1 or 2 re-downloads with proof of purchase supplied

i would suggest you give the same warning to CoD users on some of the other main CoD forums, like ubi forums and simhq. with them loosing sales over it (as they should), they will either wise up quickly or become non existent because of their bad customer service and greedy inefective "business model"
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Last edited by zapatista; 08-18-2012 at 03:52 AM.
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Old 08-18-2012, 06:31 AM
desastersoft desastersoft is offline
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Gentlemen!

At first the customer is responcable for his software to save it or put it on a place where he can find it. We made redownloads a hundred times, because of some customers forget where they put there downloads in! So, this is NOT our Job! This costs Time and money. Download Traffic is not for free here. We pay for it.

At second: Without any information than an E-Mail, we cannot veryfy a customer. The minimum to recover is the Bill. There are the informations in.

Every customer, who sended us full informations had ever get a redownload. But an E-Mail with:

"How do I redownload Fighter Aces! Helmut Wick vs. J. C. Dundas ? I had to format my computer thanks.

RIPOFF!!!!!!!!!!!!!!!!
"

is not enough! Sorry, that´s Kindergarten Language.

Cheers
Thomas
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Old 08-18-2012, 06:37 AM
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CaptainDoggles CaptainDoggles is offline
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Quote:
Originally Posted by desastersoft View Post
Gentlemen!

At first the customer is responcable for his software to save it or put it on a place where he can find it. We made redownloads a hundred times, because of some customers forget where they put there downloads in! So, this is NOT our Job! This costs Time and money. Download Traffic is not for free here. We pay for it.

At second: Without any information than an E-Mail, we cannot veryfy a customer. The minimum to recover is the Bill. There are the informations in.

Every customer, who sended us full informations had ever get a redownload. But an E-Mail with:

"How do I redownload Fighter Aces! Helmut Wick vs. J. C. Dundas ? I had to format my computer thanks.

RIPOFF!!!!!!!!!!!!!!!!
"

is not enough! Sorry, that´s Kindergarten Language.

Cheers
Thomas
Your customer service is bad, and you should feel bad.
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