BS - (resolved)

[svend]

Originally Posted by zapatista

no of course you shouldnt go and buy it again

as their representative posting here claims, if you send them your detailed information with purchase info they will be able to help you

if they dont, make sure you post it here and on other flightsim forums to warn other potential customers to stay away from their products. and if they dont resolve this quickly and efficiently, give some blunt feedback at online retailers where they sell their products to warn other people, like at http://www.amazon.de/Fliegerasse-Hel.../dp/B0053EO6VC (scroll to the bottom of the page where people can post feedback)

providing "game downloads' online has a huge cost advantage for the creators of these products, by very significantly reducing production and distribution costs (as well as removing the middle man commissions). the least they can do is have some decent customer service that addresses potential issues with that distribution medium that is otherwise so advantageous for them (and good documentation, and maybe a good installer program that maybe even automates the making of a backup ?).

I just mailed them attached the order number info (the mail I received from them when ordering). I was very polite - so lets se what happen