Quote:
Originally Posted by desastersoft
Sie mutmaßen ziemlich viel ohne den Sachverhalt auch nur im entferntesten zu kennen. Da Sie ja Deutsch sprechen einmal klipp und klar: Wir bieten keinen Steam Service an. Das bedeutet, das der Kunde ab Auslieferung des Downloads selbst für den Verbleib und Umgang verantwortlich ist. Sollte so ein Service gewünscht werden, sprich die ständige Wiederabrufbarkeit, dann wäre das, genau wie bei Steam und anderen Anbietern, kostenpflichtig. Falls Sie nun argumentieren, Steam würde nichts kosten, so täuschen Sie sich gewaltig. Dieser Service macht bei Steam etwa 30 % der Kosten für die Anbieter aus. Der Kunde zahlt das über den Preis bei Steam mit beim Kauf von Software.
Die Downloads die wir für andere Kunden wieder freigeschaltet haben, waren unmittelbar nach dem Kauf, nicht 4 Monate später.
Gruß
Thomas
|
You are kidding right? Do you even know anything about game distribution? 30% of what? Costs for the publishers? Nonsense. 25% at max and I already am an enemy of steam because that's WAY too much for the service.
If you can't handle your traffic you could've just asked. I would have even went so far and helped you. Not anymore though.
On top of that most Steam games deliver 10x their size in updates alone. How many updates are you pushing out? And if you do - would that count as an re-download or do your clients have to purchase again just to be able to access a patch?
What's even more scary: all this rubbish you're saying isn't even part of your TOS (AGB). I couldn't even find any TOS on english either although your shop clearly has an english frontend for international customers AND you ship to them.
Yet you expect everyone to be professional while you and your service clearly aren't...?
Even more sad: I just went to your page and checked the downloadable editions and there is NO word about the one time download policy! There's just a box about shipping although it's not even boxed content! Very professional... So basically 90% of your customers don't even know they only get one single download... Or do you expect them to crawl through your german (and useless) AGB with a translator?
Instead of finding excuses you could've just said: whatever, we'll let him re-download and we will work on our shop to make clear that every purchase needs to be backed up as it is just a single download and the link will not work anymore when accessed once.
You could've also said that you will work on your content platform in general and eventually even just try to evaluate if PATCHES and RE-DOWNLOADS can be offered to your CLIENTS.
I am certain that even if you would've said it costs like 50c or a € to re-download the stuff people would've understood. But this? This is just insane. It's worthless bits and bytes - and traffic costs pennies, not diamonds.
Your logic is just poor. I won't even begin to discuss the countless possibilities and eventualities why your model can and will go wrong for many honest customers. But I guarantee you, I will never ever recommend buying from you to anyone in my whole life. Because the way you handled this incident is alarming and it reeks of excuses instead of business attitude.
And on a sidenote: Yes, I'm german. But this is an international community and your shop is also partly english. My english certainly isn't perfect but it's a matter of respect (and board rules) to talk English on an international board even if it's not your major language.