DVD drive is not reading the disc

[renhoek]

Hi again,

One week since I've tried emailing tech support and posted on this forum. I still have a game that I can't play. Is this the right place for support?

Regards,

Ren

[Nike-it]

Originally Posted by renhoek

Hi again,

One week since I've tried emailing tech support and posted on this forum. I still have a game that I can't play. Is this the right place for support?

Regards,

Ren

You can try to change the disk at the retailer you bought it. I think the problem is in your drive, try to update its BIOS.
Good luck.

[renhoek]

Originally Posted by Nike-it

You can try to change the disk at the retailer you bought it. I think the problem is in your drive, try to update its BIOS.
Good luck.

1) I already mentioned that the retailer will only replace the disc with an identical one.

2) Yes I also think it's the drive, since the disc works ok on my laptop, but I hardly think that the solution should be "Buy a new drive for your desktop" when my drive is perfectly ok with any other disc out there.

3) I already mentioned I updated the DVD drives firmware


So, any suggestions? As far as I see it there are 3 possibilities.

1) I noticed you guys have an online version, I could send you a scan of the receipt, or I can even send you the original disc and you give me an electronic version so that I can finally play the game I paid for.

2) You guys release a 1.8 patch that dumps this faulty copyright protection. I make a copy of the install files on my laptop and transfer them to my desktop machine where I install it. Then I run the 1.8 patch and I can play the game I paid for.

3) You tell me to buy a new drive, which is nonsense because the disc is most likely not reading due to your copyright protection scheme. (Probably not ISO compliant I presume.) Since I don't want to buy a new drive for something that is not my fault I would be forced into step 2, but then use a crack instead.


I am a legitimate customer. I bought this game and my computer fulfills the minimum requirements specified on the back of the case. I expect to be able to play this game.

[scorp76]

renhoek - No all drives and dics are created equal. This is also compounded by the fact that you use your desktop drive more often than you laptop drive which increase it wear and tear.

The game disc itself will not have a perfect stamp of the original master too. Mos well know brand and new (as in not used too much) drives can compensate for this physical imperections.

In your case just ask the retailer if you can exchange your disc with another copy of King's Bounty. Any repectable retailer will obliege you in this manner.

Oh, if you happen to like watching VCDs/DVDs and used a lot of burned media (CDs/DVDs) you should consider getting a cheap working drive for that. And use a branded drive for gaming, software installation and burning only.