il2:Cliffs of dover got released too early ?

I can't believe some people are upset at those who are angry with this game. I can't even get the thing started. Always get 'Launcher has stopped working'.
That being said, what's even worse is that noone seems to be able to help because so many have so many problems.
Can't senior members understand that we feel ripped off. What about the people who buy the product and don't go onto forums to see excuses being made for the developers.
Surely one must understand that any company selling a product that doesn't work is highly immoral, unethical and dare I say it, illegal.
Where is the phone number I can call to have direct support so I can at least get past those damn crosshairs.
Come on Senior Members, give us folk a chance. We're not all computer whizzes, nor should we have to be.