HELP!! deactivate/uninstall AP

[Nike-it]

Originally Posted by markgil

thanks for the reply & info. how do i get the required #'s ( Serial number &
Hardware code) if i purchased it on impulse from stardock? i have the email from them when i purchased it and neither # is listed. do i have to contact them to get the #'s?

thanks again!

Did you have the activation menu before launching the game? If no, then you definitely should contact Impulse.

[markgil]

Originally Posted by Nike-it

Did you have the activation menu before launching the game? If no, then you definitely should contact Impulse.

no activation menu shows up. i emailed stardock and this is their response:

Hello,

You will need to contact 1C support for this, as we do not support the internal game mechanics.

Please let me know whether this resolves your problem or if you have any additional questions.


Curt Hendzell
Consumer QA Manager
Stardock Corporation

not sure where to go from here and why this is turning out to be so complicated.

[Nike-it]

Originally Posted by markgil

no activation menu shows up. i emailed stardock and this is their response:

Hello,

You will need to contact 1C support for this, as we do not support the internal game mechanics.

Please let me know whether this resolves your problem or if you have any additional questions.


Curt Hendzell
Consumer QA Manager
Stardock Corporation

not sure where to go from here and why this is turning out to be so complicated.

It's a big surprise to me too. In any case please write to support@1cpublishing.eu. If smth goes to long please inform me, I'll try to help you.

[markgil]

Originally Posted by Nike-it

It's a big surprise to me too. In any case please write to support@1cpublishing.eu. If smth goes to long please inform me, I'll try to help you.

thanks again Nike-it. i'll email them and see what they say.