I understand. I personally like digital downloads so I don't worry about lost discs or cd-keys. But I know many like you that want that box in their hands.
Of the download services, I think GamersGate is one of the best and least intrusive. It's been my experience they are very good with patches.
D2D - I won't ever use. They are *very* bad about timely patches.
Steam - I do not like the intrusiveness of it, but it does work fairly well so I use it.
Impulse - I used it for SR2:Reboot. Still rough around the edges but appears to be comparable to GamersGate. Time will tell how they are with patch support.
I've not tried any others.
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