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Originally Posted by Flanker35M
S!
This what Robtek said. Maybe a small reality check is in place. Godfather of my son is German and had a business. He said people were acting like jerks and threatening with law suits and whatever because 'customer is king'. And in most cases issues were cased by the customer,not the company. Go figure..
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compadre, that is anecdotal evidence about an event in a different context
the example earlier in this thread from the wine/spirits merchant customer care approach was much more relevant. eg, be prepared for what type of problems might occur with your products (eg, in this case a re-download request that is legitimate or maybe fraudulent), deal with genuine and normal customers in a civilized and helpful way, and be firm with the pranksters or fake ones.
and in the same way there are occasionally obnoxious customer making irrational or unjustified requests, there are also frustrated genuine customers who know their legal rights and are willing to act on them. between those 2 extremes is where we find ourselves, and in this case disastersoft is the one with egg on their faces.
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President Dwight D. Eisenhower 1953: Every gun that is made, every warship launched, every rocket fired signifies, in the final sense, a theft from those who hunger and are not fed, those who are cold and are not clothed. This world in arms is not spending money alone, it is spending the sweat of its laborers, the genius of its scientists, the hopes of its children
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