Quote:
Originally Posted by robtek
What really is disturbing is the quick bashing of a small, i mean really small, company, which doesn't has a big staff for customer care or a legal department,
and is working in a niche where a few pirated copys really have consequences.
Customer care, in the form as it is idealized here, is possible for multimillion Dollar Companies, not the few man shop that we have here were the boss really has to work.
Some people here are really letting their imagination run free.
Bottom line is that when a PROOF of buy is presented the download is possible, again.
Usually it is always a communication error, technical or attitude related.
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robtek,
what you say is only partially relevant here and gives the wrong context imho for this current situation. in fact the content of your post here would make more sense if you read it in reverse order (from end to beginning)
eg, the original poster already previously had sent a "normal" email with his proof of purchase (in fact several i think) to explain his problem and ask for a re-download (which is a common request with most e-game retailers). when after at least 2 of these requests they still refused to help, he sent them another email with some one liners expressing his frustration
its only after that that the OP made the post here
magically the representative from Disastersoft who quickly appeared on the forum then only quoted the later frustrated email, but very conveniently overlooked the earlier normal customer request emails (that had included proof of purchase). i'd call that deliberate misrepresentation to say the least. that same person then also tried to give some lame excuse about not having the bw to provided further downloads and indicated they wouldnt help customers requesting assistance with that type of problem.
that's when the brouhaha here started
you should only look at being lenient if the company is small and in a niche product section that we all support here, but if it seems to have the right intention and makes an effort to support their customers. but the bottom line is still the same, having somebody with some sense of customer care represent disastersoft here and provide a reply would have been a lot smarter, right now they just compounded the problem and several other people with the same issue with them also appeared, so it is not an isolated incident. they also need a clearer and more open policy of how they deal with this type of problem, since it is predictable it will happen again to one of us here in the future