Quote:
Originally Posted by catito14
One thing is the message and other thing is the content of that message .... i´m very gratefull with the Fridays Updates (in fact, my dissapointment is from there ... one week from the "patch" and all the bug`s reports, and they come here and say "i have nothing to say" .... come on). The problem reside in how empty these messages are. Separate the wheat from the chaff please.
|
I agree with this comment.
Regardless if BS is the messenger, he needs to realize that it is more than just passing on info from the Devs. It really is a total communications effort which has a lot more involved that just parroting info to the masses.
We are relying on updates on Fridays. It is not really sufficient to come here and say there is "nothing to report".
If 1C are guilty of anything - it is not understanding how to manage customer expectations! A good PR person will do just that. You can have the nicest person in the world offering updates, but there must be information of value. If I'm in a deli ordering a sandwich, I don't give a hoot about how pleasant the person behind the counter is if I don't get my order or don't get it correct or don't get it in a reasonable amount of time.
Cut the fluff, lets understand that it only takes a communication such as : We are still working on the latest corrections to the patch. While we know that there are still graphics anomalies and that the Hurricane will not start, please be assured that we will have a resolution as soon as possible. Please bear with us during these critical times. Thank-you. The Devs. or BlackSix whatever.
That is all it takes. But to just be absent completely after the last big mess is not acceptable to a client base at all.
S!