I think the biggest communication problems and the biggest turn off for potential customers is the lack of updates of the official web site. Now I understand that that page is owned by the publishers and the Developers don't have access to it, but when you go to a site and that hasn't changed in a year, I wouldn't be looking any further.
Surely it is their job (part of advertising and selling the game) to sift through all the crap and reporting the positve developments that have occured. (yes there have been some!)
What are they actually doing for their money?
It would also be a good place for a development blog where the developers have post their vision for the future of the series without continual attack.
Maybe that is not possible at the official but how about a locked thread for developers? (not an original idea - the seperate update discussion thread is a positive move but the update theread should be for Developers only)
The only problem I have with people venting their spleen here is that it obscures all the positives, and their is no incentive for the developers to express their creative idea's.
(Any way I'm off for a week at the beach house - no internet). Hope to come back to a New patch/updates/more positive forum.
Cheers!
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