Quote:
Originally Posted by Catseye
It is not whether issues are being corrected (because we know that they are), but rather - managing customer expectations and utilizing appopriate methods of communicating. When dates are specified, expectations are raised and those dates are expected to be met. Sometimes issues arise wherein those dates are impacted and they slip. BUT . . . . . this cannot become the norm. It is the management of expectations through communication that is extremely important in business to realize business goals.
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And herein lies the crux, me thinks. We've got two examples of outgoing and communicative project manager, Oleg himself and Jason from 777 Studios, and hold them up as shining examples of what we'd like to have, too. But luthier isn't like them - he's the antipode. I remember a statement of him that fits like the notorious fist on the eye socket: He's the kind of developer who has his vision and ideas and would greatly prefer to lock himself up in the Q.T. and not see anyone else until it's ready. I don't think I'm leaning too far out of the window when I guess that having to do any kind of PR or "customer contact" is a step far outside his comfort zone which he tries to evade as much and as often as possible.