i did mail support and found their initial response quite useless.
for the exsesive load times 25mins to start menu, 1hour for tutorial game to load.
And nope.. the quick fix setting cores for 1 dont work for me.
it automatic resets to 4 cores when i click something in game.
they responded >
1) install this latest driver for your graphics card, see if it helps -
http://www.nvidia.com/object/winvist...9.25_whql.html
2) make sure you have latest driver for your motherboard chipset and sound card
3) if you have any HW component overclocked, set it to defaut clocks
4) scan your PC for possible malware, spyware and viruses
5) download all criticial/recommended updates for your Windows (via Microsoft update service)
6) try disabling any file scanning application on your PC, before running the game (antivirus, etc)
All these things i cleared when mailed to them,.
so they just respond with a "standard" form mail..
1 : yes i told them all hardwares was updated to lastet drivers
2 : again lastest drivers
3 : Clearly statet in my mail my hardware is NOT overclocked
4 : --- The only legit question, but i do infact clean my system
6 : Again all updated to lastest
6 : --- The secound but not making sense suggestion.
i responded but its been over a month now
havent heard anything, the store where i bought the game EB GAMES
in Esbjerg, Denmark claims they do not return PC games which have been
opened.
so now im stuck with this crap thats not working.
Money back, well lucky we got something called a "User council"
which is a goverment department takeing care of such bad handling
of costumers.
