The bottom line is this, it is more than clear that the mass majority of members who actively use this forum are currently dissatisfied with the communication we are getting.
How Luthier wishes to deal with this is up to him, however if he is a smart business man then I would imagine that he will address it, in an odd way he already has tried to placate us by telling us there will be a community manager, this of course turned out to be just rhetoric which to some extent is on par with most of Luthier's recent statements. Actions speak louder than words and hopefully Luthier will see that his current customer support is very much lacking and he needs to go back to the basic principle of business in that the 'customer is always right'.