Quote:
Originally Posted by Madfish
Oh how very kind of you to call me a child just because I ask for and advise a professional company with more than a dozen employees, engaged in making a game for an global audience, to actually do some customer relationship management..............
So before you start calling people childish you might take that advice yourself and actually stop being one in the first place.  |
Please stop quoting David Hayward, you are defeating my ignore list. But as it has leaked through, we are not asking to be
told every ten minutes, we are
asking to be told on a reasonably frequent basis, say weekly or fortnightly, when we can expect our faulty goods to be fixed. And more people, new customers for example, will keep asking until they know.
Question: Have MG admitted there are defects in CoD and acknowledged what they are?
Answer: Yes
Question: Are MG Programme managing their way out of this hole?
Answer: No idea
Question: Do MG have Recovery Programme milestones for the key faults that prevent many people actually playing the game they have bought?
Answer: No idea.
Question: Is the Recovery Schedule, if there is one, on target? Is there schedule slip? Can it be explained to the waiting customers?
Answer: No idea.
I used to work in simulation. Any programme Manager that turned up at programme reviews without answers to those questions would have been roasted alive. Any Programme Managers not reporting on a reasonable basis to their customers, especially on product defects, would also have been roasted. And any Programmes Director that didn't hold those programme reviews would not have lasted very long.
Are MG so unprofessional that they think they owe us anything less?
Most of the vitriol in these threads is caused by people with no responsibility for fixing CoD sniping from the sidelines at those of us that are trying to communicate with Luthier. They are simply swamping every effort we make. He must be laughing all the way to his next joke.
It would be nice if we had a more formal and professional way of submitting our questions to Luthier instead of in this playground.