ATI rep rushes to the rescue...
Your service request : SR #{ticketno:[8200417227]} has been reviewed and updated.
Response and Service Request History:
Based on the information you have provided, I understand you are getting display corruption when playing IL2 Cliffs of Dover a flight simulation games with RADEON HD 6000 series.
Make sure there is an adequate power supply.
Install the latest motherboard BIOS and motherboard CHIPSET drivers are installed. These are available from the system or motherboard manufacturer’s website.
Please ensure that any (updates/patches/fixes) for the games/applications/operating system have been installed. The (updates/patches/fixes) can be found at the developer’s website. Many times the developer will list the available drivers/updates/patches.
Disable all background programs and services that are not necessary to run Windows.
Please download and install the latest drivers for your video card from
http://support.amd.com/us/gpudownload/Pages/index.aspx and then clean install the drivers. For clean install instructions, please visit
http://support.amd.com/us/kbarticles...TIProduct.aspx
If unable to successfully uninstall the ATI Catalyst software using the uninstall feature provided with the software, the following third party utilities may help:
1. DriverCleaner Pro v1.5 (freeware) for 32bit operating systems and
2.
DriverSweeper (freeware) for 64bit operating systems no longer supported by 3dguru lolNote! The third party utilities are provided as is and is not supported by AMD. It has not completed any AMD testing, and is only recommended for users experiencing the particular issue
If computer is overclocked try reducing the speed back to the computers default settings to ensure that the overclocked settings are not causing the issue.
Check the system memory (RAM) for errors. Bad memory can cause an assortment of different issues on your computer. If new memory has been recently added, then temporarily remove it to make sure it is not the cause of the issue. This link from Microsoft provides steps on how to test memory modules.
http://oca.microsoft.com/en/windiag.asp
Check the in-game settings:
Most games have settings that allow control of the resolution and level of detail that is displayed, as well as the quality of the audio. Check the information that came with the game to find out how to use those settings to optimize the game for your computer's hardware.
Empty the Windows temporary folder, follow these steps:
• Click Start, click Run, type %temp% in the Open box, and then click OK.
• On the Edit menu, click Select All.
• On the File menu, click Delete.
• Click Yes when prompted with a message: “Are you sure you want to send these items to the Recycle Bin?”
Restart the computer by using a clean boot procedure:
Note: temporary loss of some services functionality will be experienced when the following steps are applied. Restoring the settings restores the functionality, but may result in the return of the original error message or behavior.
• Click Start, and then click Run.
• Type “Msconfig” (without Quotes)
• Click OK On the General tab.
• Click Selective Startup.
• Under Startup tab, click to clear "Load Startup Items"
• On the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
• Click OK, and then click Restart. Test the computer
Disable a file or service using the System Configuration Utility
• Click Start, and then click Run.
• Type “Msconfig” (without Quotes), Click OK.
• Click Selective Startup and clear the Load System Services check box.
• Click OK.
• Restart the computer, and see if the problem persists.
If the issue persists, then provide us with the following reports so that we can determine the cause of the issue.
1. Dxdiag report.
Run the DirectX Diagnostic Tool
Click Start, select Run.
In the Run dialog box, type: dxdiag
Click on “Save All Information..” tab
save the Dxdiag file with your ticket number.
2. Belarc advisor system report.
Please download and run the Belarc advisor system report also
http://www.belarc.com/Programs/advisor.exe
Once the application gives you a report;
go to the top right corner, click on file,
click on save as
change the save as type to: web page, HTML Only (*.htm, *.html)
- change the file name to your name and ticket number.
In order to update this service request, please respond, leaving the service request reference intact.
Best regards,
AMD Global Customer Care
__________________________________________________ ___________________________________________
This email is a direct result of your contact with AMD Global Customer Care and not part of a campaign. There is no need to unsubscribe to this email as you will only be contacted again if you directly request another service from AMD Global Customer Care.
The contents of this message are provided for informational purposes only. AMD makes no representation or warranties with respect to the accuracy of the contents of the information provided, and reserves the right to change such information at any time, with or without notice.
So basically after explaining at length that is was a HD6XXX series card issue only the buggers only suggestion was to reinstall the drivers lol
Makes a grown man want to cry
