Easy equation, since quite a few guys tend to lurk around these forums, looking for news:
Good Community Management = News about Fixes,Updates, etc. = Sales
Bad Community Management = No News = Less Sales
Easy as that. It's one thing to release a broken product because you are running short on funds or your publisher wants it out, but it's a completely different thing to drop a blanket over the mess and pretend it is not there. I do work a lot as well, yet when I have to do stuff like this, I usually do find some 2-3 minutes to write an email or a memo, no matter how busy I am. It's called marketing, something that should have by now been imported to Russia, just like into any other country. No offence, but it's not that hard.
No need for the smarta**ery "they don't need to babysit us".
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