I agree Tvrdi and Insuber. Tell the truth, otherwise it's jsut guessing, panic, modding and whatnot. If we know that you are aware of the problems and have a plan to fix them then we can support you, whereas if we get a product that leaves a lot to be desired without any explanations you'll get nothing but whining - and rightfully so.
777 studios and Rise of Flight is a great example. They're very good at communication (didn't use to be tho) and they're getting a massive support from the grateful community.
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