True, but I'm kinda used to try everything by myself before contacting the tech support (as a matter of fact, I only contacted a tech support once). Fixing issues yourself is more gratifying, AND you don't look like a crybaby AND it can be fun sometimes (did I mention I unpacked the .pk files and found some leftovers from...Dawn of Magic!?).
Anyway whining at the tech support is definitely not the first thing I do.
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