A DVD costs them money to create, distribute and store.

A digital copy only costs them as much as their internet connection, which they already pay for.:rolleyes:

Furthermore, if you buy a DVD version you don't need to go back to the store if you format your drive. You can just re-install from the DVD as many times as you like. With desastersoft's stupid scheme, you can only install it once.

tl;dr think it through before you put your foot into your mouth.

The difference is, that a CD/DVD version plus packaging would have to be mass produced, published & distributed. Which all costs money. so the store is not going to replace it if you lose it. And let say one did! how many people would buy the game from the store, only to have a friend return with the receipt claiming to be the original buyer to get a free copy. It would be very hard to track.

Internet purchases are a whole different thing, you create an account, pay with credit/debit card or paypal which is all linked up to your credentials, your IP is logged as well, so they have a pretty good idea who you are.
And the main point is, the files are downloaded from their server, no jewel case or DVD case with pretty pictures, no CD/DVD printing costs, just the cost of bandwidth for the download of the files.

Any company that respects their customers enough would do this without a problem.
These sound like a bunch of money hoarding b£s$%6ds

next time think before you type!

Rant over!

I'll 2nd that Slipstream2012:grin:

Most respectable firms will replace a downloaded software, needing only the client's email address and an agreed password to verify the action.

Pretty poor show from Desastersoft imo, I am yet to purchase their campaign and this sort of thing dissuades me from doing so.

Don't blame you!

I have the Campaign (English) addon. It's good value IMHO. It plays well on my system, seems to be well thought out. It's what Cliffs of Dover SHOULD have had, instead of the sorry debacles that actually came with the game. After a couple of missions I decided to stop playing until my AI wingmen "woke up"! Not the fault of Disastersoft whatsoever, but their Campaign will play infinitely better once the MG devs fix the AI.

With the dedicated 1C community lined up to be their word-of-mouth promoters of their excellent product, it's unfathomable that a company like Disastersoft would allow a hard headed clerical decision compromise this community's goodwill in screwing one of its members so cavalierly!

Funny ...

All pictures on their site show their software packaged as "PC-DVD", even the download only versions ... false advertising right there.

thx for the warning

i intended to get one of their campaigns as an addon for CoD (now that i can run it since the last beta patch), but i wont buy it now !

if we buy a game on cd/dvd, and we loose the dvd or damage it, i can understand a company not having to replace it because we actually had "the goods" and lost them or damaged them. its a straight forward issue (yet a few companies/stores will still do it, if you have proof of purchase etc...)

but for an internet download of a program that is sitting on a pc made of unreliable hardware and very temperamental OS software that is prone to become corrupted/damaged/crashed (or even stop functioning if you replace some hardware elements), its absurd and very bad business practice of them to not assist you and allow 1 or 2 re-downloads with proof of purchase supplied

i would suggest you give the same warning to CoD users on some of the other main CoD forums, like ubi forums and simhq. with them loosing sales over it (as they should), they will either wise up quickly or become non existent because of their bad customer service and greedy inefective "business model"

Gentlemen!

At first the customer is responcable for his software to save it or put it on a place where he can find it. We made redownloads a hundred times, because of some customers forget where they put there downloads in! So, this is NOT our Job! This costs Time and money. Download Traffic is not for free here. We pay for it.

At second: Without any information than an E-Mail, we cannot veryfy a customer. The minimum to recover is the Bill. There are the informations in.

Every customer, who sended us full informations had ever get a redownload. But an E-Mail with:

"How do I redownload Fighter Aces! Helmut Wick vs. J. C. Dundas ? I had to format my computer thanks.

RIPOFF!!!!!!!!!!!!!!!!
"

is not enough! Sorry, that´s Kindergarten Language.

Cheers
Thomas

Your customer service is bad, and you should feel bad.